Wellington Rehabilitation and Healthcare

Wellington has friendly staff. I feel they really respond when my dad has needs. They also try to have fun with the seniors by playing games and taking them shopping and bbq in the park. When I was looking for a place to help my dad, Roy E. helped me understand the process.

It's not the Ritz-Carlton but the people there make my dad feel comfortable, safe and encourage him to work hard to rehabilitate.

DO NOT let you love ones be put here. I was there as a recent amputee. The wheelchairs will not even fit into the room where the toilet is located. I guess patients have to crawl to toilet. The beds are outdated. The shower area for facility has broken tile. A couple of the aides were very nice but one for sure was very mean. I was at the Wellington this earlier this year. The Wellington rated themselves as a 5 star facility for veterans. What a joke. If you have loved ones, you better think first before you place them. I wish I could give them a quarter of a star.

My Father was sent to this facility upon a recommendation following heart surgery. During his time there, he was neglected to the point that he had almost a gallon of urine in his bladder before someone decided to place a catheter in him to remove the fluid. The neglect also led him to have a UTI which sent him to the hospital. His leg contracted so badly that the hospital had to place him under a heavy muscle relaxer to straighten his leg and place in a cast.

I had no other choice but to look for a new facility for my Father. Alas, it was too late and my Father passed away six weeks later.

Avoid this facility at all costs!

They only have one stiff lunchroom chair in the room for a visitor. No comfortable lounge type chair to use to stay overnight with your loved one. No outside furniture is allowed. I wanted to spend Sunday evening watching football with my father in law but that was out. Can't sit on a brick that long. Medicare pays $471 per day for a room. He will be in there for 20 days. That's over $9400. He was there at this time last year also. Another $9400. His meds are furnished by the VA. I would think sense chairs are long term use items they could afford at least one per room.

My father has been at this facility for a couple months and has received nothing but outstanding, over the top care. He loves it there and has met new friends and raves about the staff all the time. He is treated with the most unconditional respect and has been kept safe from harm. The nurses call me the instant he has an accidental fall or injures himself in anyway. He is still only using a walker after triple bypass heart surgery 5 months ago, but is getting better every day due to their caring rehab staff.

Do not let your loved one go to this facility. My father-in-law was moved to Wellington's skilled nursing area for in-patient rehab after being discharged from the hospital for a broken leg. He has multiple health issues on top of this. He arrived on a Friday, and we were trying to get him moved almost immediately. I have a 3 page list of problems we encountered that we have reported but here are a few telling things to give you an idea of their attitude:
1. Given what they do, they should be very sensitive to trip and fall hazards. I watched 4 employees step over a sprinkler hose sticking out that was supposed to be tucked into a sidewalk crevasse located right outside the therapy room door. After mentioning it on Saturday, someone finally did something about it Monday.
2. After raising concerns and trying to get him moved over the weekend, we spoke with the Director of Marketing late Saturday night, who agreed to meet with us on Monday morning at 8am. After I called to ask him Monday at 8:15 if he was still going to meet with us he arrived with the Assistant Director of Nursing. Both immediately started to justify things without taking the time to ask any further questions or to see if anything had occurred since we spoke. During that time, another nurse came in to get his vital signs that we asked to have taken. He did not want to get the finger cuff put on. The nurse got very annoyed and yanked the pressure cuff off. Regardless of it they are trained to not fight with patients if they are argumentative, the annoyed and rude behavior of the nurse in front of the directors is indicative of the attitude and culture they allow there.
3. When we were finally able to get him moved Monday to Temple Meridian (which I highly recommend) they would not send medications due to their policy. That is fine, so I requested a list of the medications they had given and when the last time he received them was from the Director of Nursing. The records were completely inaccurate, stating that he had not received some medications when in fact he had, and stating that he refused them, which he had not. I was in the room as were 3 other people when he took them. The DoN seemed completely unconcerned that the records may be wrong.

There are a ton of small things, but just beware - the majority of the staff truly just seem to not care, and the standards the facility has for "quality care" are not at a level conducive to patient health or well-being.

And don't believe the "sparkling clean" statement on their website either. In one weekend I went through a bottle of Windex and a bottle of disinfectant cleaner.