Temple Dental Trails

I have been going to Temple Dental Trails for the past 2 years now for both my dental check-ups and ortho needs. I have had nothing but great experiences with this team. The highlight of this place is the AMAZING ladies at the front who will always greet you with a smile and tell you goodbye when you leave. I am a sucker for great customer service and this place has it down. I also want to shout out Stephanie for taking such great care of me during my ortho check-ups. She is always super helpful and is so nice to talk to.

P.S. Their chapstick they give you in the little goodie bags is amazing

Very impressed with Temple Dental Trails and especially with Lindsey Crowell, hygienist and Dr. Kern. Combining a talented, gentle touch with a fastidious thoroughness you'll leave knowing you've received the best available care. And, oh yes, Kelsey the patient coordinator was right on point. I truly felt welcome and appreciated by everyone in the office.
I'll definitely trust this team for my future dental care!

One of the WORST dental offices I have ever been to. I've never known of a dental office to make you schedule a whole new appointment just for the dentist to see you. On top of that they never call back when they say they will, leaving you waiting by the phone all day. Avoid this office, especially if you have United Concordia (Tricare) they do dental procedures that are NOT covered under UC's dental plan so you will pay a HUGE copay.

Went to the Dental Office today and I was scared like always!!!! Jalania and Dr. Kern both were very Gentle and Patient with me!!! Everyone always make the visit so pleasant and comfortable as possible with the Blankets, Warm Neck pillow and of course any movie you like which I'm a Big Kid so I chose Scooby Doo lol but always a Pleasure to come in this office!!! Thanks Jalania and Dr. Kern :)

This office has abandoned me with very serious abcess that came up after a hygiene appointment it is getting near my eye and is heading down my neck after a week. Calls to the office for "existing patients" during the week were not returned Monday,Tuesday and Wednesday. Finally I called repeatedly Wed. to the "new patient" line until a woman answered who said they had "phone issues." My appointment with the oral surgeon wasn't for 3 more weeks. I could have sepsis by then! Finally late Wed they called in Amoxicillin which had little effect. I cannot tell you how horribly painful this is!!! I called again Thursday, Friday - no return call. Saturday and Sunday called the physician emergency line. STILL NO ONE CALLED ME BACK! I am an established patient. Why doesn't this practice doesn't care more about treating patients with serious dental emergencies? Sad.

I had high hopes that maybe I had found a new dental home, but no. I was seen this week for a specific issue I had called about 3 weeks earlier. I called back today, told them I was willing to switch dentists after all, and asked if they could possibly work me in for a cleaning in the next 3 weeks, as I am scheduled for surgery in October. I have a dentist currently and in fact had a cleaning just a few weeks ago with my regular hygienist, but am still having irritation throughout my mouth, like a mild gingivitis, so I thought perhaps she hadn't done a thorough enough job. I anticipate a lengthy recovery so I can't just waltz back in two weeks after my surgery if I need dental care. I wanted to go into my surgery feeling like I was in good shape - dental wise. So I contacted TDT again. I was told I could come in for "tests and x-rays," but no cleaning - they were booked. They had no problem taking my money for these additional tests, they just don't have the time to solve the problem I was calling about. It looks like these younger dentists are mostly just interested in your money, not your satisfaction. I asked front office to run this by Aspen, who seemed very nice when I was in, to see if something could be worked out for me, since she knew my situation. But again, no. They were booked, discussion closed. Thanks for nothing. Apparently if I want to switch dentists, I'll have to keep looking. Disappointed in this business and wouldn't recommend. More interested in profit than people.

When I first visited Temple Dental Trails about 2.5 years ago, my dental situation was dreadful at best. I had avoided going to a dentist for quite some time because, like most people, I hated going. Seriously, who actually enjoys going to the dentist? After my initial consultation, Dr. Rich recommended my cavities be filled, my teeth be cleaned (because I had the beginnings of periodontal disease), and that I get braces. I also had a molar that needed to be pulled because after avoiding the dentist for so long, it was beyond saving.

I had 3 out of 4 of these procedures done at TDT, but had my orthodontic treatment done elsewhere due to my teeth being an extreme case. After I had my teeth cleaned by the dental hygienist, and that molar pulled by Dr. Rich, my periodontal issues disappeared. Hallelujah! Of course I was a lot more intentional about my dental hygiene as well, having also purchased a waterpik at the behest of the dental hygienist.

After my periodontal issues were resolved, I was able to have my braces placed; I visited TDT a couple times during my orthodontic treatment for routine cleaning and to discuss options to correct the shape of my front teeth after my braces were removed. We decided on crowns. Dr. Rich worked with my orthodontist (even drawing a little diagram for him) on where my teeth should be positioned to best accommodate my future crowns. After I had my braces removed, I returned to TDT for whitening and opted to have four crowns placed on my front teeth to correct the shape.

I went to see my orthodontist yesterday to get a new retainer and he said "congrats, your crowns look great!". I have never had straight or perfect teeth before now, but I can happily say, thanks to everyone at Temple Dental Trails (and my orthodontist of course!) that my teeth look exactly like I have always wanted them to and I have absolutely no dental issues to speak of. And most importantly, I am no longer afraid of going to see my dentist at TDT, and in fact, I enjoy it!

I have since moved to Houston and my husband and I have discussed possibly finding a dentist that's closer (there's seriously dental offices on every corner) but going to Temple Dental Trails is worth the 3 hour drive for me.

Updated!! I've been coming here around a year now. I got my first cleaning and scheduled my wisdom teeth to be removed. The next month I got my braces and I am almost out of those. I am a big question asker and they always stay patient and listen to my concerns. Can't believe how fast and easy this orthodontia process has been. I can't wait to see my new smile!

My bonded lingual retainer detached back in May after having it for 20+ years and my local dentistry was not able to see me due to their orthodontist not being available until July. Not wanting to wait that long, I called Temple Dental Trails and they were able to get me in sooner. Jodi, the dental assistant, explained my alternate retainer options and was wonderful in making me feel comfortable while taking a mold of my teeth. Jodi had someone check my dental insurance to see if the retainers were covered and I was told 50%, so I decided to get the upper one as well. I was aware that I may have to pay the full price in case I was denied, but was assured that wasn't going to happen.

So why the reduction in stars?

-1 star: When I came back to TDT to pick up my retainers on 7/10, I had to pay 100%. They had more than a month to contact me about the denial. After leaving, I immediately called back and asked why my claim was denied and the receptionist stated that she didn't know and would call me back (at the time of this review, she still hasn't). So, I contacted my dental insurance that same day and was astonished to hear the reason for denial was because I was not under the age of 26. And to add insult to injury, the Cigna rep stated that they did not have any record of contact from TDT regarding preauthorization or an inquiry about my insurance coverage for retainers. Had I received the correct information during my initial appointment, I would not have chosen the upper retainer in addition.

-1 star: My husband and I loved going to Serena for dental cleanings, but since she left TDT, Glenda was who I preferred in her place and specifically requested for our next appointment (she stated she even made a note of it in the system). 6 months later, I was told it would be with another hygienist (whom I've had before and my teeth didn't really feel that clean with her), so I cancelled and didn't want to reschedule. Since moving to Killeen a few years ago, I explained my disappointment to the receptionist about how we could've just seen anyone else locally but chose to make the drive to Temple just for her. I got the impression that she didn't really care or made an effort to keep me as a client after I told her I will no longer be going to TDT in the future due to this reason.

TL;DR: Majority of the dental staff is great, but some of the receptionists need some work in customer service. Double check your dental coverage to avoid unexpected sticker shock.

The best dental office around, the sweetest doctors ever and such a relaxing office to visit. Everyone is so helpful, kind, and mindful! You need to come here!